{"id":888,"date":"2015-12-28T12:11:25","date_gmt":"2015-12-28T03:11:25","guid":{"rendered":"http:\/\/shopcounter.jp\/magazine\/?p=888"},"modified":"2025-09-26T12:41:25","modified_gmt":"2025-09-26T03:41:25","slug":"abc-of-service-to-customer","status":"publish","type":"post","link":"https:\/\/shopcounter.jp\/magazine\/store-operations\/abc-of-service-to-customer","title":{"rendered":"\u306f\u3058\u3081\u3066\u306e\u51fa\u5e97\u3067\u3082\u614c\u3066\u306a\u3044\uff01 \u63a5\u5ba2\u306e\u30ad\u30db\u30f3 \u307e\u3068\u3081"},"content":{"rendered":"\n<p>\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u30b9\u30c8\u30a2\u306e\u51fa\u5e97\u3067\u306f\u3058\u3081\u3066\u63a5\u5ba2\u3092\u7d4c\u9a13\u3059\u308b\u4eba\u3078\u63a5\u5ba2\u306e\u30b3\u30c4\u3084\u57fa\u672c\u3092\u304a\u4f1d\u3048\u3059\u308b \u63a5\u5ba2\u306e\u30ad\u30db\u30f3 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class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/shopcounter.jp\/magazine\/store-operations\/abc-of-service-to-customer\/#%E6%8E%A5%E5%AE%A2%E3%81%AE%E5%9F%BA%E6%9C%AC_vol1%E3%80%80%E6%8E%A5%E5%AE%A2%E3%81%AE%E5%BF%83%E6%A7%8B%E3%81%88\" >\u63a5\u5ba2\u306e\u57fa\u672c vol.1\u3000\u63a5\u5ba2\u306e\u5fc3\u69cb\u3048<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/shopcounter.jp\/magazine\/store-operations\/abc-of-service-to-customer\/#%E6%8E%A5%E5%AE%A2%E3%81%AE%E5%9F%BA%E6%9C%AC_vol2%E3%80%80%E5%A3%B0%E3%81%8B%E3%81%91%E3%81%AE%E3%82%BF%E3%82%A4%E3%83%9F%E3%83%B3%E3%82%B0\" >\u63a5\u5ba2\u306e\u57fa\u672c vol.2\u3000\u58f0\u304b\u3051\u306e\u30bf\u30a4\u30df\u30f3\u30b0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/shopcounter.jp\/magazine\/store-operations\/abc-of-service-to-customer\/#%E6%8E%A5%E5%AE%A2%E3%81%AE%E5%9F%BA%E6%9C%AC_vol3%E3%80%80%E5%85%A5%E5%BA%97%E3%81%97%E3%82%84%E3%81%99%E3%81%84%E9%9B%B0%E5%9B%B2%E6%B0%97%E3%81%A5%E3%81%8F%E3%82%8A\" >\u63a5\u5ba2\u306e\u57fa\u672c vol.3\u3000\u5165\u5e97\u3057\u3084\u3059\u3044\u96f0\u56f2\u6c17\u3065\u304f\u308a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/shopcounter.jp\/magazine\/store-operations\/abc-of-service-to-customer\/#%E6%8E%A5%E5%AE%A2%E3%81%AE%E3%82%AD%E3%83%9B%E3%83%B3_vol4%E3%80%80%E3%81%8A%E5%AE%A2%E6%A7%98%E3%81%AE%E8%A9%B1%E3%81%AE%E8%81%9E%E3%81%8D%E6%96%B9\" >\u63a5\u5ba2\u306e\u30ad\u30db\u30f3 vol.4\u3000\u304a\u5ba2\u69d8\u306e\u8a71\u306e\u805e\u304d\u65b9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/shopcounter.jp\/magazine\/store-operations\/abc-of-service-to-customer\/#%E6%8E%A5%E5%AE%A2%E3%81%AE%E3%82%AD%E3%83%9B%E3%83%B3_vol5_%E3%81%BB%E3%81%97%E3%81%84%E3%81%A8%E6%80%9D%E3%82%8F%E3%81%9B%E3%82%8B_3%E3%81%A4%E3%81%AE%E3%83%84%E3%83%9C\" >\u63a5\u5ba2\u306e\u30ad\u30db\u30f3 vol.5 \u307b\u3057\u3044\u3068\u601d\u308f\u305b\u308b 3\u3064\u306e\u30c4\u30dc<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/shopcounter.jp\/magazine\/store-operations\/abc-of-service-to-customer\/#%E6%8E%A5%E5%AE%A2%E3%81%AE%E3%82%AD%E3%83%9B%E3%83%B3_vol6_%E5%A3%B2%E3%82%8C%E3%82%8B%E8%A9%B1%E3%81%97%E6%96%B9_%E3%81%AE%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\" >\u63a5\u5ba2\u306e\u30ad\u30db\u30f3 vol.6 \u58f2\u308c\u308b\u8a71\u3057\u65b9 \u306e\u30dd\u30a4\u30f3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/shopcounter.jp\/magazine\/store-operations\/abc-of-service-to-customer\/#%E6%8E%A5%E5%AE%A2%E3%81%AE%E3%82%AD%E3%83%9B%E3%83%B3_vol7_%E3%82%B5%E3%83%B3%E3%82%AF%E3%82%B9%E3%83%AC%E3%82%BF%E3%83%BC\" >\u63a5\u5ba2\u306e\u30ad\u30db\u30f3 vol.7 \u30b5\u30f3\u30af\u30b9\u30ec\u30bf\u30fc<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/shopcounter.jp\/magazine\/store-operations\/abc-of-service-to-customer\/#%E5%87%BA%E5%BA%97%E5%A0%B4%E6%89%80%E3%82%92%E3%81%8A%E6%8E%A2%E3%81%97%E3%81%AE%E6%96%B9%E3%81%B8\" >\u51fa\u5e97\u5834\u6240\u3092\u304a\u63a2\u3057\u306e\u65b9\u3078<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"\u63a5\u5ba2\u306e\u57fa\u672c-vol1\u63a5\u5ba2\u306e\u5fc3\u69cb\u3048\"><span class=\"ez-toc-section\" id=\"%E6%8E%A5%E5%AE%A2%E3%81%AE%E5%9F%BA%E6%9C%AC_vol1%E3%80%80%E6%8E%A5%E5%AE%A2%E3%81%AE%E5%BF%83%E6%A7%8B%E3%81%88\"><\/span>\u63a5\u5ba2\u306e\u57fa\u672c vol.1\u3000\u63a5\u5ba2\u306e\u5fc3\u69cb\u3048<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/shopcounter.imgix.net\/article\/3e\/46\/3e46a16465627ed8034afc6f4565f4b7291b975148dbd5b7397c53297b9a43c3_main\" alt=\"\u63a5\u5ba2\u306e\u69d8\u5b50\"\/><\/figure>\n\n\n\n<p>\u63a5\u5ba2\u306e\u30ad\u30db\u30f3\u7b2c\u4e00\u5f3e\u306f\u63a5\u5ba2\u306e\u5fc3\u69cb\u3048\u306b\u3064\u3044\u3066\u3002<br>\u307e\u305a\u306f\u3069\u3093\u306a\u614b\u5ea6\u3067\u63a5\u5ba2\u306b\u306e\u305e\u3081\u3070\u3044\u3044\u306e\u304b\uff1f\u5e97\u982d\u306b\u7acb\u3064\u4e0a\u3067\u6700\u4f4e\u9650\u982d\u306b\u3044\u308c\u3066\u304a\u304f\u3079\u304d\u3053\u3068\u306f\uff1f\u306a\u3069\u63a5\u5ba2\u521d\u5fc3\u8005\u5411\u3051\u306b\u57fa\u672c\u7684\u306a\u5fc3\u69cb\u3048\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u7a81\u7136\u5e97\u982d\u306b\u7acb\u305f\u306a\u3051\u308c\u3070\u3044\u3051\u306a\u304f\u306a\u3063\u305f\u3089\u3001\u307e\u305a\u306f\u3053\u306e\u8a18\u4e8b\u3092\u8aad\u307f\u307e\u3057\u3087\u3046\uff01<\/p>\n\n\n\n<p>\uff1e\uff1e\u7b2c\u4e00\u5f3e\uff1a<a href=\"https:\/\/shopcounter.jp\/magazine\/knowhow\/tips-wait-on-customers\">\u63a5\u5ba2\u306e\u5fc3\u69cb\u3048<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u63a5\u5ba2\u306e\u57fa\u672c-vol2\u58f0\u304b\u3051\u306e\u30bf\u30a4\u30df\u30f3\u30b0\"><span class=\"ez-toc-section\" id=\"%E6%8E%A5%E5%AE%A2%E3%81%AE%E5%9F%BA%E6%9C%AC_vol2%E3%80%80%E5%A3%B0%E3%81%8B%E3%81%91%E3%81%AE%E3%82%BF%E3%82%A4%E3%83%9F%E3%83%B3%E3%82%B0\"><\/span>\u63a5\u5ba2\u306e\u57fa\u672c vol.2\u3000\u58f0\u304b\u3051\u306e\u30bf\u30a4\u30df\u30f3\u30b0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/shopcounter.imgix.net\/article\/a2\/5f\/a25f8222dbf6133924aeb572c168007cabfde259ae8a719bc328edf1c9f8cc0f_main\" alt=\"\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u306e\u69d8\u5b50\"\/><\/figure>\n\n\n\n<p>\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u304a\u5ba2\u69d8\u306b\u58f0\u3092\u304b\u3051\u308b\u306e\u306f\u719f\u7df4\u306e\u8ca9\u58f2\u54e1\u3067\u3082\u610f\u5916\u3068\u96e3\u3057\u3044\u3082\u306e\u3002<br>\u3057\u304b\u3057\u304a\u5ba2\u69d8\u304c\u58f0\u3092\u304b\u3051\u3066\u307b\u3057\u3044\u3068\u601d\u3063\u3066\u3044\u308b\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u306e\u57fa\u672c\u304c\u63b4\u3081\u308c\u3070\u3001\u7684\u78ba\u306b\u58f0\u3092\u304b\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3084\u305f\u3089\u3068\u58f0\u3092\u304b\u3051\u3059\u304e\u3066\u304a\u5ba2\u69d8\u306b\u5acc\u304c\u3089\u308c\u305f\u3001\u9006\u306b\u58f0\u304b\u3051\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u304c\u308f\u304b\u3089\u305a\u58f2\u308a\u6642\u3092\u9003\u3057\u3066\u3057\u307e\u3046\u306a\u3069\u306e\u60a9\u307f\u3092\u3082\u3064\u65b9\u306f\u5fc5\u898b\u3067\u3059\uff01<\/p>\n\n\n\n<p>\uff1e\uff1e\u7b2c\u30cb\u5f3e\uff1a<a href=\"https:\/\/shopcounter.jp\/magazine\/knowhow\/timely-approach\">\u58f0\u304b\u3051\u306e\u30bf\u30a4\u30df\u30f3\u30b0<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u63a5\u5ba2\u306e\u57fa\u672c-vol3\u5165\u5e97\u3057\u3084\u3059\u3044\u96f0\u56f2\u6c17\u3065\u304f\u308a\"><span class=\"ez-toc-section\" id=\"%E6%8E%A5%E5%AE%A2%E3%81%AE%E5%9F%BA%E6%9C%AC_vol3%E3%80%80%E5%85%A5%E5%BA%97%E3%81%97%E3%82%84%E3%81%99%E3%81%84%E9%9B%B0%E5%9B%B2%E6%B0%97%E3%81%A5%E3%81%8F%E3%82%8A\"><\/span>\u63a5\u5ba2\u306e\u57fa\u672c vol.3\u3000\u5165\u5e97\u3057\u3084\u3059\u3044\u96f0\u56f2\u6c17\u3065\u304f\u308a<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/shopcounter.imgix.net\/article\/91\/a1\/91a1217f75dd3f9cce37748b4bd299edbc838b0bb7b0b60d5e5efbbfa6f38127_main\" 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href=\"https:\/\/shopcounter.jp\/magazine\/knowhow\/timely-approach\">\u58f0\u304b\u3051\u306e\u30bf\u30a4\u30df\u30f3\u30b0<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u63a5\u5ba2\u306e\u30ad\u30db\u30f3-vol4\u304a\u5ba2\u69d8\u306e\u8a71\u306e\u805e\u304d\u65b9\"><span class=\"ez-toc-section\" id=\"%E6%8E%A5%E5%AE%A2%E3%81%AE%E3%82%AD%E3%83%9B%E3%83%B3_vol4%E3%80%80%E3%81%8A%E5%AE%A2%E6%A7%98%E3%81%AE%E8%A9%B1%E3%81%AE%E8%81%9E%E3%81%8D%E6%96%B9\"><\/span>\u63a5\u5ba2\u306e\u30ad\u30db\u30f3 vol.4\u3000\u304a\u5ba2\u69d8\u306e\u8a71\u306e\u805e\u304d\u65b9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/shopcounter.imgix.net\/article\/20\/bb\/20bbfee22a6b0ab8d5d55aec03dbf5382c9f02f23798009f37c62ad7007b75f2_main\" alt=\"\u63a5\u5ba2\u306e\u69d8\u5b50\"\/><\/figure>\n\n\n\n<p>\u5546\u54c1\u3078\u306e\u611b\u304c\u5927\u304d\u3044\u307b\u3069\u305f\u304f\u3055\u3093\u306e\u3053\u3068\u3092\u8a9e\u308a\u305f\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u304c\u3001\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u307b\u3057\u3044\u60c5\u5831\u3092\u898b\u6975\u3081\u308b\u305f\u3081\u306b\u3082\u307e\u305a\u306f\u300c\u805e\u304f\u300d\u59ff\u52e2\u304c\u5927\u5207\u3002<br>\u304a\u5ba2\u69d8\u306b\u6c17\u6301\u3061\u826f\u304f\u304a\u8a71\u3057\u3066\u3044\u305f\u3060\u304f\u305f\u3081\u306e\u8a71\u306e\u805e\u304d\u65b9\u306e\u30b3\u30c4\u3092\u304a\u6559\u3048\u3057\u307e\u3059\uff01<\/p>\n\n\n\n<p>\uff1e\uff1e\u7b2c\u56db\u5f3e\uff1a<a href=\"https:\/\/shopcounter.jp\/magazine\/knowhow\/tips-how-to-listen\">\u304a\u5ba2\u69d8\u306e\u8a71\u306e\u805e\u304d\u65b9<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u63a5\u5ba2\u306e\u30ad\u30db\u30f3-vol5-\u307b\u3057\u3044\u3068\u601d\u308f\u305b\u308b-3\u3064\u306e\u30c4\u30dc\"><span class=\"ez-toc-section\" id=\"%E6%8E%A5%E5%AE%A2%E3%81%AE%E3%82%AD%E3%83%9B%E3%83%B3_vol5_%E3%81%BB%E3%81%97%E3%81%84%E3%81%A8%E6%80%9D%E3%82%8F%E3%81%9B%E3%82%8B_3%E3%81%A4%E3%81%AE%E3%83%84%E3%83%9C\"><\/span>\u63a5\u5ba2\u306e\u30ad\u30db\u30f3 vol.5 \u307b\u3057\u3044\u3068\u601d\u308f\u305b\u308b 3\u3064\u306e\u30c4\u30dc<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/shopcounter.imgix.net\/article\/09\/51\/0951ad956dd22bf2af2dfd7989cfe67667f76b6713dacd39d28da0eed20fb0fd_main\" alt=\"\u6d0b\u670d\u306e\"\/><\/figure>\n\n\n\n<p>\u304a\u5ba2\u69d8\u306e\u8a71\u3092\u50be\u8074\u3059\u308b\u306e\u306f\u57fa\u672c\u4e2d\u306e\u57fa\u672c\u3067\u3059\u304c\u3001\u50be\u8074\u3057\u305f\u4e0a\u3067\u304a\u5ba2\u69d8\u306e\u300c\u307b\u3057\u3044\u300d\u30b9\u30a4\u30c3\u30c1\u3092\u62bc\u3057\u3066\u3042\u3052\u308b\u3053\u3068\u3082\u8ca9\u58f2\u3059\u308b\u5074\u306e\u91cd\u8981\u306a\u4ed5\u4e8b\u3002<br>\u62bc\u3057\u58f2\u308a\u3067\u306f\u306a\u304f\u304a\u5ba2\u69d8\u306b\u6c17\u6301\u3061\u826f\u304f\u8cb7\u3063\u3066\u3044\u305f\u3060\u3051\u308b\u63a5\u5ba2\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308b\u300c\u307b\u3057\u3044\u3068\u601d\u308f\u305b\u308b3\u3064\u306e\u30c4\u30dc\u300d\u3092\u3054\u7d39\u4ecb\u3002<\/p>\n\n\n\n<p>\uff1e\uff1e\u7b2c\u4e94\u5f3e\uff1a<a href=\"https:\/\/shopcounter.jp\/library\/guide\/417\/\">\u307b\u3057\u3044\u3068\u601d\u308f\u305b\u308b 3\u3064\u306e\u30c4\u30dc<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u63a5\u5ba2\u306e\u30ad\u30db\u30f3-vol6-\u58f2\u308c\u308b\u8a71\u3057\u65b9-\u306e\u30dd\u30a4\u30f3\u30c8\"><span class=\"ez-toc-section\" id=\"%E6%8E%A5%E5%AE%A2%E3%81%AE%E3%82%AD%E3%83%9B%E3%83%B3_vol6_%E5%A3%B2%E3%82%8C%E3%82%8B%E8%A9%B1%E3%81%97%E6%96%B9_%E3%81%AE%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\"><\/span>\u63a5\u5ba2\u306e\u30ad\u30db\u30f3 vol.6 \u58f2\u308c\u308b\u8a71\u3057\u65b9 \u306e\u30dd\u30a4\u30f3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/shopcounter.imgix.net\/article\/56\/71\/567139a04af315c40e0acded36aebb61e8f317422475b3815fa67c9c315b1ef2_main\" 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src=\"https:\/\/shopcounter.jp\/magazine\/wp-content\/uploads\/2023\/11\/og-image-600x315.webp\" alt=\"\u30b7\u30e7\u30c3\u30d7\u30ab\u30a6\u30f3\u30bf\u30fc\" class=\"wp-image-10268\" srcset=\"https:\/\/shopcounter.jp\/magazine\/wp-content\/uploads\/2023\/11\/og-image-600x315.webp 600w, https:\/\/shopcounter.jp\/magazine\/wp-content\/uploads\/2023\/11\/og-image-768x403.webp 768w, https:\/\/shopcounter.jp\/magazine\/wp-content\/uploads\/2023\/11\/og-image-jpg.webp 1200w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/figure>\n\n\n\n<p>\u4eca\u3059\u3050\u304a\u63a2\u3057\u3067\u306a\u3044\u65b9\u3082<a href=\"https:\/\/shopcounter.jp\/signup\" target=\"_blank\" rel=\"noreferrer noopener\">\u30a2\u30ab\u30a6\u30f3\u30c8\u4f5c\u6210<\/a> 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